Policies and Terms

Rates:

Rates are in US dollars per night for 2 people includes breakfast, housekeeping, taxes. Rates do not include tips and gratuities. Tipping the staff at the end of your stay is optional, but appreciated, the amount should be based on the level of service received.

Rental Policy:

Since we mostly have returning guests in our BnB , we decided , we don’t require deposit to secure your reservation any more .

After making a reservation, we send you our information file and request an email confirmation from you of the receipt of our information file and acknowledgment of our policies and terms.

Payment in full is due prior to your arrival if paid with credit or debit card, upon arrival with cash only.

To eliminate identity and credit card fraud, we don’t accept credit cards on the property, cards never exchange hands at Hacienda la Rusa , all payments are accepted either online via reputable reliable payment processing system or cash.

Arrival = Check–in: 4 pm, early check-in is subject to availability

Departure = Check-out: 12 pm, later check-out is subject to availability

if we can’t accommodate your request for an early check in or late check out, we will store your luggage and you are welcome to use the grounds, gardens and pools.

Cancellation Policy:

No cancellation penalties.

If the booking is cancelled less than 30 days before arrival – we kindly ask you to make a donation to our registered Charity Amigos de Animales.

In the event of a no show the full cost of the booking is charged.

EARLY DEPARTURE – There are NO REFUNDS for EARLY DEPARTURES.

Guests ASSUME THE RISK. Guests are advised to obtain a “Cancel for Any Reason” travel insurance policy through a third party.

Pets:

we have 2 dogs , 2 outdoor cats on the property, a dozen indoor cats are inside our house, and our animal shelter with our rescue kids doggies and kitties is 10 minutes away.

We, definitively, are not the right place for people, who dislike animals. I founded and run a local animal shelter , as well as Free Spay and Neuter program. Our guests are always the best, amazing, fun , Earth and Animals loving people who eventually become our friends and extended family. We are not a good fit for the guests with different values and priorities. There are a lot of other places to rent in our area.

Smoking:

We are a non-smoking Inn.Please, smoke on the beach or designated smoking place in the garden. We are a perfect place to quit smoking! A $250.00 cleaning fee will be charged for smoking in or around guestrooms.